This part of our website provides answers to some Frequently Asked Questions about the site and the data sources that we use to provide you with travel information. It also sets out the Terms of Use that apply to this website and the travel information available from it.

Frequently Asked Questions

Who is responsible for this website?

This website is operated and controlled by Oxfordshire County Council.

Who has produced the Website?

The website and the functionality within the website has been developed by Cloud Amber, www.cloudamber.com using their Voyager product. The information on this website is driven from their sister product Argonaut, which the County Council uses as its traffic management database. For more information on Cloud Amber and to receive travel information from beyond the county please visit www.thamesvalleyvoyager.com or www.ukvoyager.com

What data sources do we use to provide you with travel information?

Data is obtained from a range of sources, including:

The Journey Time Monitoring System: established and maintained by Oxfordshire County Council. Journey times are calculated by placing cameras at either end of a road link. The time it takes for a vehicle to travel between the two points is recorded and then compared with historical norms to calculate an overall journey time. This information is used in a variety of ways. Journey times can be displayed on our website, on roadside traffic information signs and on partners' websites. The captured data from Oxfordshire's Journey Time Monitoring System cameras is not disclosed to the police for enforcement purposes.

Oxontime Real Time Passenger Information system for buses: the Oxontime system uses satellite tracking technology to monitor the movement of specially equipped buses. Taking account of historical tracking data the system is able to make predictions about the times when those buses will call at bus stops on their route, calculate journey times between stops and calculate journey times over entire routes. It also allows bus operator staff to respond to current situations and enables identification of where delays affect specific services. Oxontime has been established and is maintained by Oxfordshire County Council, in conjunction with participating local bus operators. For more information about Oxontime, please visit http://www.oxontime.com/

Mayrise roadworks database: maintained by Oxfordshire County Council, this incorporates information supplied by Oxfordshire Highways and Transport, contractors and utility companies regarding planned and emergency roadworks.

Traffic Signals database, signal configuration and monitoring system: maintained by Oxfordshire County Council.

Map data: maintained by Oxfordshire County Council's GIS team.

Car park counters: located at the entrances and exits of Oxford's Park and Ride sites and being progressively extended to cover city centre car parks.

NaPTAN database: the local component of the National Public Transport Access Nodes (NaPTAN) database, identifying the location of bus stops and rail station entrances across Oxfordshire, is maintained by Oxfordshire County Council. Regular data updates are submitted by the Council to the main national database. For more information about NaPTAN, please visit www.naptan.org.uk/overview.htm

Highways Agency National Traffic Control Centre: we share network status information with the Highways Agency, which is responsible for the A34, M40 and M4. Sensors mounted alongside and under these roads collect data, which is sent via the Travel Information Highways to Oxfordshire's travel information database.

Neighbouring authorities' travel information databases: we share transport network information with neighbouring authorities, including Warwickshire and Reading.

How are congestion and car park occupancy determined?

Please see the explanation on the Map Explained page.

How can I obtain more information about the Live Travel Information service?

If you require more information about the Live Travel Information service or have any comments that you would like to make, please use our Contact us page. Alternatively, please write to:

Travel and Information Management team
Speedwell House
Speedwell Street
Oxford OX1 1NE

Terms of Use

1. This web site is operated and controlled by Oxfordshire County Council.

2. Use of this web site is governed by these Terms of Use ("Terms"). If a user does not accept these Terms they should exit the web site immediately.

3. Oxfordshire County Council may at any time revise these Terms. It is up to the user to regularly review the Terms in case there are any changes. Continued use of the web site after a change has been made is to be treated as acceptance of that change by the user.

4. Disclaimer

While Oxfordshire County Council tries hard to ensure that the web site is functioning correctly and the information displayed is as accurate as possible, this will not always be achievable and therefore the following disclaimer applies.

(a) The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and neither Oxfordshire County Council nor its suppliers of third party data guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content whatsoever. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law. In particular, Oxfordshire County Council does not guarantee or represent that the content and/or facilities available or accessible via the web site will always be accurate, complete or current or that access to the web site will be uninterrupted.

(b) Oxfordshire County Council expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use the web site, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors - whether typographical or otherwise, omissions, out of date information or otherwise.

(c) Accessing the web site and the downloading of material from it is done entirely at the user's own risk. The user, and not Oxfordshire County Council, will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if Oxfordshire County Council has been advised of the possibility of such damage.

5. Jurisdiction

These Terms will be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes between a user and Oxfordshire County Council arising out of the access or use of this web site. Omission by Oxfordshire County Council to exercise any right under these Terms will not constitute a waiver of such right unless expressly stated by Oxfordshire County Council in writing.

6. Copyright

Unless expressly stated the copyright and other intellectual property rights (such as, design rights, trademarks, patents etc.) in any material provided on this web site remains the property of Oxfordshire County Council (or as the case may be another rightful owner). Oxfordshire County Council owned material on the web site including text and images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, re-used, broadcast or transmitted in any way, except for the user's own personal non-commercial use. Permission for any other type of use must be obtained. Should you wish to apply to use the material for any other type of use, please write to:

Travel and Information Management team
Speedwell House
Speedwell Street
Oxford OX1 1NE